FAQ

Ordering your custom tee is simple. Choose your design style, upload your photo and add any special instructions for our designers. From there, our team will turn your image into a custom graphic tee designed to look good on a real tee, not just on a screen.

No. Our goal is to make it easy for you to get a custom tee that looks professionally designed. Simply choose your design style, upload your photo, and our designers will take care of creating the final design for you.

We don’t send designs for approval before printing, but your order is in experienced hands. Our designers carefully review your photos, text and instructions and make the adjustments needed to create a clean, balanced and professional result before it goes into production.

Yes. You can share special instructions directly on the product page, such as how you would like the photos arranged, which people or elements to keep, or which parts of an image should be removed. Our designers will follow your requests whenever possible while using their expertise to create the best final result.

Unless otherwise stated on the product page, all T-shirts in a group order will use the same custom design. Upload your photos once, add each size or T-shirt style you need to your cart, and the group discount will be applied automatically based on the total number of T-shirts in your order.

To get the best result, choose a clear, high-quality photo where the main subject is easy to see. Avoid blurry photos, screenshots, heavy filters, or images saved from social media, as they may print less clearly. For more tips, check our Photo Guide with simple do’s and don’ts before uploading your image.

No, you don’t need to remove the background yourself. Our team will prepare your photo and remove the background when needed to create the best result for your custom tee.

Yes, your photo can include more than one person. If you want us to include everyone, please mention it in the order notes. If you only want one person from the photo, let us know which person to use in the notes as well.

We don’t recommend it. Photos saved from social media apps are often compressed and lower quality. For the best result, upload the original photo from your camera roll whenever possible.

We recommend uploading the original photo whenever possible. Screenshots are often lower quality and may look less sharp once printed.

Yes. You can upload an object, logo, illustration or any other image you’d like to use. Just make sure the image is large enough to keep the final design clear. In the order notes, please tell our designers exactly what you want included and how you’d like it to appear on your custom tee.

Our tees are made with heavyweight 100% soft ring-spun cotton for a premium feel that’s soft, structured, and comfortable. The garment-dyed finish gives each tee a lived-in vintage look from day one.

No. We use high-quality DTG printing for a soft, detailed finish that blends naturally into the fabric instead of feeling thick or plasticky. With proper care, the print is made to age naturally with the tee, without peeling or cracking like low-quality vinyl prints.

Our tees are unisex with a relaxed fit and are based on men’s sizing. They fit true to size for a comfortable, slightly roomy look. If you prefer an oversized fit, we recommend sizing up. For the best fit, please check our Size Guide before ordering.

Wash your tee inside out in cold water with similar colors. Avoid bleach, harsh detergents, and high heat. To help preserve the fabric, color, and print, hang dry or tumble dry on low.

Our tees are pre-shrunk during the garment-dyeing and washing process to help minimize shrinkage at home. Like most 100% cotton tees, a small amount of shrinkage may still happen with high heat, so we recommend washing cold and drying on low or hanging to dry.

Shipping is $11.99 on orders under $100. We offer free shipping on orders of $100 or more, before taxes and after any discounts have been applied.

Once your order has been placed, delivery generally takes 4 to 7 business days. Business days do not include weekends or statutory holidays. Delivery times are estimates and may vary depending on your location, weather, carrier delays, and other circumstances outside of our control.

Yes. Once your order has shipped, you’ll receive a confirmation email with your tracking information.

If you notice an error in your shipping address, please contact us as soon as possible. Customers are responsible for entering a complete and accurate shipping address at checkout, but we’ll do our best to update it before your order is processed or shipped. Once an order has been processed or shipped, we can’t guarantee that address changes will be possible.

If your tracking information hasn’t been updated for an extended period or your package appears to be lost before delivery, please contact us. We’ll review the tracking information and, when appropriate, help open an investigation with the shipping carrier. The resolution may depend on the carrier’s investigation and policies.

Because each tee is personalized and made specifically for your order, all personalized products are final sale. We’re unable to offer returns or exchanges for a different size, colour, design, photo, text, or personal preference. Please check all details carefully before placing your order.

If your tee arrives damaged, defective, or incorrect due to an error on our part, we’ll make it right. Please contact us within 15 days of delivery with your order number, a brief description of the issue, and clear photos of the product.

Production issues may include printing errors, product defects, damage before or during delivery, the wrong item, size, colour, or design being sent, or personalization that doesn’t match the details submitted with your order.

We begin processing personalized orders quickly. If you need to request a change or cancellation, please contact us as soon as possible. We’ll do our best to help, but we can’t guarantee changes or cancellations once your order has entered production.